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Privacy Policy
Effective Date: 20 June 2026
Privacy Policy
Effective Date: 20 June 2026
1. Introduction
Coastline Air Conditioning Services Ltd (we, our, or us) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you contact us, use our services, visit our website, or otherwise interact with us.
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.
2. Who We Are
Coastline Air Conditioning Services Ltd is the data controller responsible for your personal data.
Contact Details
Coastline Air Conditioning Services Ltd
Merrydown
Kingston Lane
East Preston
BN16 1RP
3. Information We Collect
We may collect and process the following personal information when you interact with our services or website.
- Name
- Address
- Telephone number
- Email address
- Property details relevant to the services requested
- Payment and billing information
- Correspondence and communications with us
If you visit our website, we may collect:
- IP address
- Browser type and version
- Device information
- Website usage data
- Cookies and similar technologies
How We Use Your Information
We use your personal information to:
- Provide quotations and estimates
- Supply, install, service, maintain, and repair air conditioning systems
- Manage customer accounts
- Process payments and invoices
- Respond to enquiries
- Schedule appointments and site visits
- Meet legal and regulatory obligations
- Improve our services and website
- Send service-related communications
Where required by law, we will obtain your consent before sending marketing communications.
Lawful Basis for Processing
We process personal data under one or more of the following lawful bases:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Consent (where required)
Data Protection & Privacy
How we handle, secure, and retain your personal information in accordance with UK data protection laws.
We may share your information with:
- Suppliers and manufacturers involved in providing products or warranty support
- Subcontractors working on our behalf
- Accountants, legal advisers, and professional consultants
- Payment processors
- Regulatory authorities where required by law
We will never sell your personal information to third parties.
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.
We retain personal information only for as long as necessary to:
- Fulfil the purposes for which it was collected
- Comply with legal, accounting, and tax obligations
- Resolve disputes and enforce agreements
Records relating to completed works may be retained for up to 7 years or longer where required by law.
User Rights & Policies
Important information regarding your data rights, our use of cookies, and how to raise concerns.
Under UK data protection law, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Restrict processing
- Object to processing
- Request transfer of your data
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details provided in our full Privacy Policy.
Our website may use cookies to improve user experience and analyse website traffic. You can control cookies through your browser settings.
Where legally required, we will obtain your consent before placing non-essential cookies on your device.
If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the matter.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
We may update this Privacy Policy from time to time. Any changes will be posted on our website and will take effect immediately upon publication. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
If you have any questions regarding this Privacy Policy or our handling of your personal data, please contact us using the details below:
Coastline Air Conditioning Services Ltd
Merrydown
Kingston Lane
East Preston
BN16 1RP